Our Services

We troubleshoot the problems experienced by the executive through detailed interviews. The information acquired is then used to pare down complicated problems into simple pieces and solutions, and develop an action plan to implement those solutions.

Our mentoring style sets us apart from most coaches and consultants. We take the time to work with the executive and employees affected by the proposed changes so they will identify with and be part of the process of implementing the change. We then show and teach them the new methods and procedures so that the beneficial changes will continue after we have completed the assignment.

After every assignment, we check back to assure that the changes are working properly, and that the desired result has been achieved.

An example of how this works was evident in a project with a computer network sales and service organization. We were called in to teach the field technicians how to be more customer aware.

After interviewing the technicians, internal office staff, and customers, we found the following:

  • The data that was available to the technicians before visiting a client was not sufficient. This sometimes made the technician look unprepared, or unknowledgeable, to the client.
  • There was not a way to communicate pertinent information to the technicians in the field.
  • Problems experienced both in the field and in the office sometimes had conflicting solutions. There was no system to deal with these conflicts.

To resolve this situation the following changes were made:

  • A new database listing all pertinent information about the clients was instituted.
  • This database was made available to the field technicians before actually visiting the client so that the technician would be prepared.
  • A system of rating problems was instituted so that the most important situations were fixed first.
  • We held a series of "sensitivity awareness" sessions with the technicians; office staff and management to role play various issues and discuss ways to deal with them in a more effective manner.
  • We taught employees and management how to use constructive criticism techniques to develop solutions and procedures to new problems as they arise in the future.
In this situation, the interview technique uncovered the real source of the problem. A clear concise plan was implemented and the company saw immediate results.

Would you like a similar success story? Call us at (914) 715-1911 to schedule a confidential consultation or click here to complete our simple contact form.